UWI BOOKSHOP » Faculty of Humanities and Education » Library Studies » LS0119 » CONDUCTING THE REFERENCE INTERVIEW: A HOW TO DO IT
Model: LS0119
ISBN: 9781555706555
Authors: ROSS, C.
Publishers: E.D.S.
Price: $15,090.00JMD
Out of stock
This product was added to our catalog on Monday 03 October, 2011.
Find your bearings in this rapidly evolving hybrid reference environment through proven strategies, advice, exercises and research from three experts in the field. The revised second edition of this practical how-to for all types of librarians will teach you to understand the needs of public, academic and special library users across any virtual setting - email, text messaging, social networking websites - as well as in traditional and face-to-face models of communication. Based on the latest research in communication theory, the book includes new exercises and examples to help you practice effective reference transactions and avoid common pitfalls. Guidance for helping users with special language-related needs (such as speech and hearing disabilities and English Language Learners) and social difficulties is also included, as are updated chapters on readers' advisory interviewing and policy and training procedures. An extensively revised chapter on virtual reference features new sections on live chat and instant messaging services, as well as a discussion of Web 2.0 initiatives and updated information on e-mail reference. Pooling their wealth of experience, the authors share real-life interview examples alongside constructive critiques and practical suggestions to improve interviewing methods.