Local and In-store purchases

Items may be returned for exchange or credit note subject to the absolute discretion of management. Items must be returned within one (1) week of purchase. Items must be in the original condition and accompanied by the receipt of purchase.

International Purchases

  • Customers must receive confirmation by e-mail authorizing the return of the package. The UWI Bookshop will NOT accept unauthorized returns.

  • Returns must be completed within 30 business days from the date of authorization. After this period, credit will not be given and goods will be considered sold and transferred to the customer.

  • Items must be returned in their original condition – not worn or soiled or otherwise damaged. Kindly ensure that goods are properly repackaged as damaged goods will not be accepted.

  • Returns will attract a 20% re-stocking fee unless otherwise waived by The UWI Bookshop following receipt of the returned items in their original condition.

  • Refunds are for proven non-delivery of goods or failure by The UWI Bookshop to procure the items ordered.